Digital Mitra

Digital Mitra

Supports citizens and customers in accessing and using digital services and platforms.

⏱4 Months Duration

🏛️QP Code: SSC/Q2212

🏫Instructor: Dinesh

📅 Next batch: 1 July 2026·⚡ Limited seats — register early

About This Course

Supports citizens and customers in accessing and using digital services and platforms.

🏛️NASSCOM / IT-ITeS SSC Certified

✅Government Recognised Certificate

⏱4 Months Program

💼Placement Support Included

📈Min 70% per NOS to Pass

🏫Live Projects & Portfolio

Course Curriculum

SSC/Q2212 · NSQF Level 3 · Assessment: Minimum 70% per technical NOS module.

Data entry procedures, tools and techniques; role and importance in business operations
Collating information from customer/client; standard policies for service requests

MS Office suite / Open Office for report writing
Database management software; data verification from multiple sources; transcription accuracy
Keyboard operations; networking topology awareness (Mesh, Star, Tree, Full Mesh)

Helpdesk feedback systems; methods of data entry; organizing source documents
Security, storage and backup of data files; rule-based decision-making; scanning and transcription
Estimating timelines for service requests

Common data entry errors and correction methods; verifying data accuracy against source documents
Handling missing values, incorrect data types, duplicate records

Assisting customers with online services, digital forms, and government portals
Digital literacy: common applications and internet tools; digital payment basics
Data privacy and safe internet practices; customer interaction and grievance handling

Touch typing speed improvement; keyboard shortcuts; data formatting, standardisation, and cleaning
Government portal navigation; e-governance services usage

Types of service requests and incidents; prioritization; escalation procedures
Documentation of incidents; SLA (Service Level Agreement) basics; feedback mechanisms

Key Learning Outcomes

Digital literacy
data entry accuracy/speed/verification/backup
MS Office
e-governance and digital services
digital payments
data privacy
customer interaction
incident management
SLA basics

Tools & Technologies

MS Office/Google Workspace Web portals Digital payment apps CRM/data-entry tools e-governance portals

Career Progression

IT Customer Care Executive

Digital Services Associate

Frequently Asked Questions

What is Digital Mitra and who is it for?

Digital Mitra is a NASSCOM-certified course offered at White Banger Academy, Kaithal. It is designed for students, fresh graduates, and working professionals who want a government-recognised IT qualification to enter or grow in the technology sector.

Is NASSCOM certification valuable for jobs?

Yes. NASSCOM certifications are recognised by the Government of India and accepted by 500+ hiring partners across India. They are listed under the National Skill Qualification Framework (NSQF) and carry significant weight in IT hiring.

What is the course fee and are EMI options available?

Course fees depend on the batch and duration. White Banger offers flexible payment options including EMI. Please fill our enquiry form or WhatsApp us at +91 97283-20132 for the current fee structure.

Do you provide placement assistance after the course?

Yes. White Banger provides 100% placement support including resume building, mock interviews, and connections to our 500+ hiring partner network. Our placement rate is 92%.

What are the eligibility criteria and batch timings?

Most NASSCOM courses require Class 10 or 12 completion. Batches run in morning and evening slots (Monday to Saturday). The next batch starts 1 July 2026 — seats are limited, so early registration is recommended.